Elevate is a continuous improvement initiative which includes the following:
- A collective & individual commitment to continuous improvement
- Everyone working toward our company vision
- Working toward our well-defined mission statement
- Embracing our company core values
- Delivering company key goals & strategic development plans
- Targeted training & development programmes for staff
- Regular review of our project performance and customer relationships
- Customer care programme
- Deliver best-in-class industry insight to customers to make informed decisions
All staff embrace our Elevate Behavioural Pledge
With all of us working to effective processes and procedures, we are viewed as an organisation of credibility, providing confidence to our client base and prospective new clients.
1
Always act in a manner that is professional and reliable.
2
Treat customers, partners and colleagues with respect at all times.
3
Ensure we provide open and honest information to everyone.
4
Continually add value through our company role, knowledge and position.
5
Work effectively with colleagues, offering our expertise and support freely.
Company Etiquette
Structure brings clarity and success, so we have produced etiquette guidelines for meetings and emails. We assist our staff in ensuring our customer networks receive the best and most appropriate attention at all times. As part of delivering productive communications, our meeting etiquette ensures effective and efficient meetings with our clients. For all email communications, the Elevate email etiquette guidelines help us deliver messages that bring positive outcomes for customers.
Supporting Colleagues
We understand we are more effective as a collective team, collaborating and supporting each other. We have vast skillsets and knowledge throughout our organisation and our team is encouraged to support each other, collectively providing our customers with turnkey support and solutions. Our integrated communication approach between colleagues and customers is key to this.
Setting Standards
Our team knows the benefits of working together, with each other and with our customers. The company approach is to continually encourage everyone to share their knowledge with colleagues and customers alike, to drive collaboration across divisions and make every interaction transformational and not simply transactional. Our business strategy and success are built upon effective relationships with customers, where the value of a retained business is recognised.
To achieve this, each employee plays their part through;
- Effective Service Standards
- Industry expertise
- Requests and Information speed of response
- Accountability and Resolution
- Open and Transparent Customer Communications
Company Values
Company values must play a pivotal role for any organisation to be effective. How we work with each other and add value to customers is driven by our approach and execution of what we stand for. By working to this developed structure, we ensure everyone is connected to our values, adheres to processes, and delivers effective relationships.
